The Florida Division of Funeral, Cemetery & Consumer Services is investigating Rubin Memorial Chapel near Boynton Beach, Florida, for the third time in as many years. After audits in 2006 and 2007, both triggered by employee complaints, the state found that Rubin Memorial Chapel had overcharged customers at least 9 times, and was slow to refund the money when ordered.
The funeral home is also the defendant in a class-action lawsuit. Two former employees allege they were told to scan invoices from out-of-state funeral homes, and alter them to cover overcharges, which Rubin would then pocket.
Rubin’s attorney denies the lawsuit allegations.
